A. RENTAL FEE: The rental fee (“Rental Fee”) for the Product will be the total of the rental fee, dry cleaning fee, minor alterations likewise strap, bust and waist adjustment listed on the Site for your rental of the Product. When you place your rental order for a Product, you hereby authorize PPSB to charge your payment card for the Rental Fee. PPSB will charge your payment card the amount of the Rental Fee immediately upon your rental order. A reservation of a Product in showroom is an order for the rental of that Product, regardless of how far in advance that Product is reserved.

In addition, at the time of your rental order for a Product, you hereby authorize PPSB to charge your payment card for an amount equal to 100% of the original retail value of the Product (when new) set forth on the Site (“Retail Value”) plus applicable sales taxes; provided that PPSB will only charge your payment card for an amount greater than the Rental Fee as described below. Rental Fees exclude all federal, state and local taxes, GST, fees, customs, duties, levies and other governmental assessments, all of which shall be paid by you directly or, if paid by PPSB, shall be paid by you to PPSB in connection with your rental order.

The collection of payment will be accepted via cash, credit card, payment gateway system and bank transfer. A rental fee will be collected upon confirmation of the rental. Another payment will be collection as Security Deposit upon order. The deposit will be fully refunded if there’s no damage, unremovable stain, no delay.

B. CANCELLATION POLICY: You may cancel your rental order subject to the following cancellation fees and policies:

1. If you cancel after (24) hours after the booking has been made, you will not receive any refund, but you will receive a full credit to your PPSB account for the Rental Fee associated with the cancelled order. This credit can be applied to any future PPSB rental which valid for 6 months from the order date.
2. If you cancel three (3) months before pick up collection is considered as last minute cancellation, any reason will not be entertained, you will not receive any refund.

C. RETURN PRODUCT: With delivery of the Product without damage, without unremovable stain and no delay, the security deposit will be refunded fully to your bank account given. If the product is returned late, you will be charged a RM50 fee (details below under “Lost Return”).

D. RECEIPT OF THE PRODUCTS: Upon delivery, you bear responsibility for the Product(s). If however, you opt to have the Products delivered in Klang Valley by courier service, you agree to bear responsibility for receipt of Products shipped to the location specified at time of check out. In the event that an un-secure shipping address is provided, PPSB does not bear liability for Products left unattended. Furthermore, you acknowledge that providing anything other than a Secure Shipping Address may result in delivery delays and additional delivery fees for which PPSB will not be liable. You will be liable for all such delays and additional delivery fees.

E. USE OF THE PRODUCTS: You agree to treat the Products with great care, as if it was borrowed from your close friend. You are responsible for loss, destruction or damage to the Products due to theft, mysterious disappearance, fire, major stains or any other cause, other than normal wear and tear. Normal wear and tear encompasses minor stains, rips, missing beads, stuck zippers or other minor damage covered by the insurance you paid for with your rental of the applicable Product. If you return a Product that is damaged beyond normal wear and tear, then you agree that we shall charge you, and you shall pay, for the price for repairing or replacing the Product, as determined in our discretion, up to the Retail Value for the Product and the cost of workmanship.

F. RETURN OF THE PRODUCTS-EXTENSIONS: You agree to return the Products to PPSB showrooms in the Rental Bag on or before the return date for the Products that are identified in the online invoice for your order. You may extend your order for a Product via Whatsapp, or by phone to PPSB; provided that any extensions are subject to other orders for that Product and to pre-payment of the additional Rental Fee applicable to that Product for the period of time of the extension. You must return the Product by delivering the Product in the Rental Bag to our showroom by 3pm on or before the date that the Product is due. We are not responsible for any personal or other items left in the Products or which are returned to PPSB in the Return Packaging. If you believe you have accidentally or otherwise sent us any such items, please contact customer service as soon as possible at hello@planetpengantin.com.